Upcoming Products
Neon Genesis Evangelion
We will launch the latest EVA character scene sculpture, please look forward to it
Yowamushi Pedal
We will launch the latest Yowamushi Pedal character scene sculpture, please look forward to it
Famous Brands
About X1Art
X1Art was established in 2020. The studio is located in Hangzhou, China.
The name X1 is composed of the infinite possibilities "X" at the beginning of creation and the unique "1" after the creation is completed. With the spirit of excellence and uniqueness, we explore the infinite possibilities of the world!
The members of the X1Art team are full of great love for animation and games, and are committed to creating genuine high-end collectibles that players love.
X1Art currently has officially authorized statues for: Naruto, Fairy Tail, Tokyo Ghoul, EVA, Jujutsu Kaisen, Black Clover, Yowamushi Pedal, Fire Force, etc.
FAQs
Please contact us if you cannot find an answer to your question.
About Product
X1Art has launched three statue series: the MS series, which is dynamic and exquisite, with a scale of 1/7 to 1/6, showing artistic charm; the BS series, two-person battles, with a scale of 1/6, freezing the passion of battle; there is also a bust series, each of which is ingeniously carved and unique.
All X1Art statues are equipped with officially authorized anti-counterfeiting codes and NFC anti-counterfeiting chips. Collectors only need to scan NFC to easily verify the authenticity of the product and ensure that all their collections are genuine X1Art works.
About Pre-Order
For information about X1Art's subsequent products, we recommend that you follow us on social networks (Facebook, Instagram, Twitter, YouTube, TikTok,etc.).
Pre-sale products can be conveniently order through officially authorized agents, or you can search for "X1Art flagship store" on WeChat for quick order. For any detailed consultation or specific matters, please contact us.
After the buyer has paid the deposit/full payment successfully, he/she can check the order information by entering the reservation mobile phone number in "X1ART Official Account / Order Verification". If the order status is "Deposit Paid", it means that the reservation has been successfully made. (Only for users in mainland China)
After the reservation is successful, we will start the production process according to the order. Once the deposit is paid, it is non-refundable and cannot be used to offset the deposit or final payment of other products. If you mind, please place your order with caution.
The delivery time of pre-sale products shall be subject to the product details page and the official notice. In case of force majeure or special circumstances, the delivery date may be adjusted. If you have any questions or need further answers, please feel free to contact our official customer service team, we will provide you with help in a timely manner.
Before the product is shipped, X1Art will remind the pre-order users to complete the final payment as soon as possible through multiple channels such as official Weibo, official authorized agents and fan communities. If the payment is not completed within the specified time for some reason, and the customer service is not communicated with in time to explain the situation, the order will be regarded as automatically abandoned, and the deposit will not be refunded or converted. Please understand and pay attention to the relevant notices.
About After Sales
Aftermarket parts purchased used one must be purchased for a fee within the scope of inventory, as aftermarket parts will be reserved for customers and dealers who purchase directly through official channels.
Please contact your dealer, they will make an after-sales application for you and the after-sales parts will be reissued through the dealer.
If you find that the product has missing parts when you unpack it, please be sure to keep the photos and unpacking videos as evidence, and then promptly ask your dealer to submit a detailed description to X1Art during the warranty period. X1Art's after-sales team will verify and confirm and handle it for you in a timely manner.
Whereas the special nature of the product, please be sure to unpack and inspect it immediately when signing for it. If you find serious damage caused by logistics and transportation, please refuse to accept it and return it, and keep the unpacking video for claiming compensation from the carrier. If it is slightly damaged, you can sign for it first and properly keep the relevant photos and unpacking videos as evidence for claiming compensation from the carrier, and contact your dealer in time to explain the situation.
If you submit an after-sales application through an agent or contact X1Art customer service within 14 days after receiving the goods, X1Art will provide free after-sales service unconditionally. If you exceed this period, the after-sales service will be charged, so please pay attention to the time arrangement.
Still have questions?
If you have any specific questions, please don’t hesitate to contact us through the contact form.